Frequently Asked Questions (FAQ)
How long does it take to process my order?
Cords and Knotting Materials, DIY Kits:
Orders are prepared within 1–2 business days after payment has been received.
Knotted and Handmade Items by Design de DIURA: These orders are prepared for shipment within 3–7 business days following payment confirmation. Delivery times vary depending on your location and the selected shipping method.
Knotted and Handmade Items by Design de DIURA: These orders are prepared for shipment within 3–7 business days following payment confirmation. Delivery times vary depending on your location and the selected shipping method.
How will I know when my order has shipped?
Once your order is ready for shipment, you’ll receive an email notification with a tracking number or link so you can follow your package’s journey in real time.
How long does delivery take and what does it cost within Latvia?
Orders up to €70.00
Latvijas Pasts parcel locker: €2.70
DPD parcel locker: €3.90
Courier delivery: €7.00
Orders over €70.00
Free delivery via Latvijas Pasts or DPD parcel locker
Latvijas Pasts parcel locker: €2.70
DPD parcel locker: €3.90
Courier delivery: €7.00
Orders over €70.00
Free delivery via Latvijas Pasts or DPD parcel locker
How can I pay for my order in the Design de DIURA online store?
You can choose the payment method that suits you best:
Internet banking – Swedbank, SEB, Luminor, or Citadele.
Card payment – Visa or Mastercard.
Bank transfer – After confirming your order, a window will open with a link/button to your order details. Use this to make the payment and include your order number in the payment reference.
Apple Pay – Available for Apple device users.
Internet banking – Swedbank, SEB, Luminor, or Citadele.
Card payment – Visa or Mastercard.
Bank transfer – After confirming your order, a window will open with a link/button to your order details. Use this to make the payment and include your order number in the payment reference.
Apple Pay – Available for Apple device users.
What should I do if my payment fails?
If the payment is unsuccessful:
Try a different payment method (such as another bank or card). If the issue continues, contact customer support at: [email protected].
Assistance will be provided to resolve the issue as soon as possible.
Try a different payment method (such as another bank or card). If the issue continues, contact customer support at: [email protected].
Assistance will be provided to resolve the issue as soon as possible.
How can I cancel my order and get a refund?
You have the right to cancel your purchase within 14 days of receiving the order.
Items must be unused and undamaged
Return the products via:
DPD parcel locker (Maxima, Baložu iela 5, Baloži)
Latvijas Pasts parcel locker (Maxima, Baložu iela 5, Baloži)
Items must be unused and undamaged
Return the products via:
DPD parcel locker (Maxima, Baložu iela 5, Baloži)
Latvijas Pasts parcel locker (Maxima, Baložu iela 5, Baloži)
Courier delivery to address: Meža 12, Baloži, Ķekavas novads, LV-2128, Latvia.
Return shipping costs are covered by the customer.
Once the returned items are received at the warehouse, the refund will be issued to your bank account within 3 business days (delivery costs are non-refundable)
For more details, please see the Return Policy section.
Return shipping costs are covered by the customer.
Once the returned items are received at the warehouse, the refund will be issued to your bank account within 3 business days (delivery costs are non-refundable)
For more details, please see the Return Policy section.
What if an item is out of stock?
If an item is marked as out of stock, it is currently unavailable for purchase. In most cases, this means the product is temporarily sold out and may be restocked soon.
To stay informed:
Check back later to see if the item becomes available again.
Contact customer support at [email protected] to ask about restock dates or possible alternatives.
To stay informed:
Check back later to see if the item becomes available again.
Contact customer support at [email protected] to ask about restock dates or possible alternatives.
Do you ship internationally?
International shipping is currently available only to countries within the European Union. Shipping outside the EU is not offered at this time. If you are a non-EU customer, please visit the Design de DIURA Etsy shop to place your order.
What are the delivery times and costs for Estonia and Lithuania?
Delivery to Estonia and Lithuania: 2–4 business days
Orders up to €150.00:
DPD parcel locker: €8.00.
Courier delivery: €12.00.
Orders over €150.00:
Free delivery to DPD parcel locker.
Free courier delivery.
Orders up to €150.00:
DPD parcel locker: €8.00.
Courier delivery: €12.00.
Orders over €150.00:
Free delivery to DPD parcel locker.
Free courier delivery.
Do you deliver to other European Union countries?
Yes, delivery is available across the EU. Estimated delivery time: 3–7 business days (longer for island destinations).
Orders up to €150.00:
DPD parcel locker (pickup): €8.00.
Courier delivery: €19.00.
Orders over €150.00:
Free delivery to DPD parcel locker.
Free courier delivery.
Orders up to €150.00:
DPD parcel locker (pickup): €8.00.
Courier delivery: €19.00.
Orders over €150.00:
Free delivery to DPD parcel locker.
Free courier delivery.
Are the macramé materials in the online store available in stock?
Yes, all macramé materials marked as available in the online store are in stock and ready for purchase.
Is it possible to view the macramé materials before purchasing?
Yes, materials can be viewed in person at Meža 12, Baloži, Ķekavas novads, by prior arrangement.
Please agree on the date, time, materials, and colors in advance by contacting Līga at +371 28343322 or via email at [email protected]
Where do I enter the discount code?
To apply a valid discount, enter the code in the designated field during checkout. If the code is correct, a green checkmark will appear, and the discount will be automatically applied—you’ll see the updated total in the order summary.
Are all items handmade?
Yes, all items in the Design de DIURA online store—except for macramé supplies—are handmade with care and attention to detail. Each piece is crafted individually, using macrame techniques and high-quality materials, making every item truly unique.