Privacy Policy
1. Personal Data
Personal data refers to any information that can directly or indirectly identify an individual. The collection and processing of such data are conducted in a lawful, fair, and transparent manner, in accordance with the principles of legality, fairness, and transparency set out in applicable data protection legislation.
Appropriate technical and organizational measures are implemented to safeguard the security and confidentiality of personal data. All processing activities are carried out in compliance with relevant data protection laws, as well as internal policies, procedures, and governance frameworks designed to uphold the rights of data subjects.
2. Data Controller
The data controller is "AR GLAZŪRU" Ltd, a company registered under registration number 40203425750, with its registered address at Meža 12, Baloži, Ķekavas novads, LV-2128, Latvia. Contact details: telephone: +371 28343322, email: [email protected]. "AR GLAZŪRU" Ltd is responsible for determining the purposes and means of processing personal data in relation to the online store www.designdediura.com.
3. Applicable Law
The processing of personal data is carried out in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, and the Personal Data Protection Law of the Republic of Latvia. These laws ensure that personal data is processed lawfully, fairly, and transparently, with appropriate safeguards in place to protect the rights and freedoms of individuals.
4. Personal Data Collection and Use
Personal data is collected and processed in the course of providing goods and services through the online store www.designdediura.com. This includes information voluntarily submitted by the customer—such as name, telephone number, email address, and delivery address—which is required for invoicing, communication, and order fulfillment.
Additional data, including purchase and payment history, may be collected to improve the customer experience, streamline future transactions, and enhance service efficiency. Where relevant, electronic communications may also be processed if necessary for the manufacturing of goods, delivery coordination, or fulfillment of the requested service.
5. Purpose of Personal Data Collection and Processing
Personal data is collected and processed for the purpose of selling selected goods or providing services through the online store www.designdediura.com. To complete a purchase and ensure successful delivery, customers are required to provide specific information, including their name, telephone number, email address, and delivery address. The delivery address is collected only where necessary for the fulfillment of the order to a specific location.
Failure to provide the required personal data may result in the inability to complete the transaction or deliver the purchased goods.
The collection and processing of such data is mandatory for compliance with the legislation of the Republic of Latvia relating to online purchases and for the maintenance of proper accounting records. Additionally, non-identifiable aggregated data may be processed for analytical and statistical purposes aimed at improving service quality and operational efficiency.
6. Legal Basis for Processing Personal Data
The processing of personal data is carried out on the basis of one or more of the following legal grounds, as defined by the General Data Protection Regulation (GDPR):
Consent of the Data Subject: Personal data is processed with the explicit consent of the customer, obtained through contact forms or other means on the website. This includes consent for specific purposes such as receiving marketing communications and updates. Consent may be withdrawn at any time by sending an email to the contact address provided. The withdrawal of consent shall not affect the lawfulness of processing based on consent prior to its withdrawal. Changes to consent preferences will take effect within three (3) business days of receipt.
Provision of a Service: Certain personal data is collected and processed in order to provide services requested by the customer, including the processing of orders and delivery of goods.
Legitimate Interests: Personal data may be processed to the extent necessary to pursue the legitimate interests of the company. These interests include ensuring high-quality service delivery, maintaining effective communication with customers, and improving operational efficiency—provided such processing does not override the data subject’s rights and freedoms.
Compliance with Legal Obligations: Personal data may be processed to fulfill legal obligations under the laws and regulations of the Republic of Latvia, including the obligation to maintain accounting records and respond to lawful requests from public authorities.
7. Transmission of Data to Third Parties
Personal data may be transferred to third parties solely to the extent necessary for the performance of the services provided through the online store www.designdediura.com. This includes, in particular, the transfer of relevant data to courier and logistics service providers for the purpose of delivering goods to the address specified by the customer.
In addition, personal data may be processed and disclosed as required to comply with applicable laws and regulatory obligations, including responses to lawful requests from state and municipal authorities.
All third-party processors are contractually obligated to ensure the confidentiality and security of the personal data received and to process such data only in accordance with applicable legal requirements.
8. Cookies
Cookies are small text files stored on a user’s device (computer or mobile) when visiting the website www.designdediura.com. On subsequent visits, cookies are sent back to the originating website or a third-party domain that recognizes the cookie. Cookies enable the website to remember user preferences and settings, improving functionality and user experience. Cookies are not used to personally identify users.
Cookies may also be used to collect information about how the website is used, such as pages visited and time spent on the site. This data helps improve the performance and personalization of the website.
The website uses cookies provided by its hosting provider and by third-party services such as Google Analytics. These cookies collect anonymized data that is not linked to any specific individual or IP address. Google Analytics data is protected under ISO 27001 certification and the EU-U.S. Privacy Shield Framework. More information is available on Google's support page.
Users may manage or delete cookies at any time by adjusting their browser settings. Instructions for managing cookies can be found at www.allaboutcookies.org.
By continuing to use the website, users consent to the use of cookies in accordance with this policy.
9. Duration of Storage of Personal Data
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including the execution of orders and the provision of services, and no less than the minimum period required by applicable laws and regulations (e.g. accounting, tax, or consumer protection laws).
Personal data processed on the basis of consent is stored until such consent is withdrawn. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
Data subjects may request the deletion of their personal data by submitting a written request to the following email address: [email protected]. All requests will be reviewed and processed in accordance with applicable legal obligations and data retention policies.
10.Security Conditions
By using the services of AR GLAZŪRU Ltd. or initiating contact with the company, customers agree to the applicable terms and conditions governing service provision.
AR GLAZŪRU Ltd. implements and continuously enhances appropriate technical and organizational measures to protect personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. These safeguards are designed to ensure the confidentiality, integrity, and availability of personal data in accordance with applicable data protection laws and industry best practices.
The company shall not be held liable for unauthorized access to or loss of personal data resulting from circumstances beyond its control—such as when a customer voluntarily shares personal data with third parties.
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of natural persons, AR GLAZŪRU Ltd. will notify the affected individuals and the relevant data protection authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach. If it can be demonstrated that the breach is unlikely to pose such a risk, notification may not be required in accordance with the accountability principles under the GDPR.
11. Customer Rights
Customers have the following rights under the General Data Protection Regulation (GDPR) regarding the processing of their personal data:
Right of Access: Customers may request a copy of the personal data held by AR GLAZŪRU Ltd.
Right to Rectification: Customers may request the correction of any inaccurate or incomplete personal data held by the company.
Right to Information Disclosure: Customers may request information about the natural or legal persons who have received their personal data from AR GLAZŪRU Ltd. within a specified time period. Note: Information will not be disclosed regarding state institutions involved in criminal proceedings, operational activities, or other entities where disclosure is prohibited by law.
Right to Erasure (“Right to be Forgotten”): Customers may request the deletion of personal data that is no longer necessary for the purposes for which it was collected or processed.
Right to Restriction of Processing: Customers may request that the processing of their personal data be restricted under certain conditions.
Right to Data Portability: Customers are entitled to receive their personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Lodge a Complaint: Customers may contact AR GLAZŪRU Ltd. regarding any concerns about the processing of their personal data. Additionally, complaints may be submitted to the Data State Inspectorate of the Republic of Latvia: www.dvi.gov.lv
For all inquiries or to exercise any of the above rights, please contact AR GLAZŪRU Ltd. via email at: [email protected].